Shipping and Delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
IS SHIPPING FREE?
Yes, Shipping is 100% FREE WORLDWIDE,
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
But some countries don't support those shipping methods above. If you happen to be located in one of those countries we will contact you and try to give you some alternative about the shipping method.
Which countries have ePacket shipping available?
As of February 2018, 35 countries support ePacket deliveries:
- Great Britain
- Hong Kong
- New Zealand
- South Korea
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 7 business days, please contact us.
You can check your tracking information via 17track.net.
However, there are some locations we are unable to give tracking information because some countries don't support ePacket. If you happen to be located in one of those countries we will contact you and give you some alternative about the shipping and tracking information.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 4-7 business days for the tracking information to update on the system. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia & Rest of the World||30-60 Business days|
*This doesn’t include our 3-7 business day processing time.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.