FAQ

ORDERING & DELIVERY

Delivery: 

• How much does delivery cost?

We provide Worldwide Free shipping! 

 How long will it take to receive my order?

Order processing time takes 1-5 business days before shipment. you will receive an email confirmation with a tracking number once your item has been shipped.

CAD, NZ ,AUS ,US orders can take anywhere from 3-19 business days after shipment. we ship via e-packet. you can track your shipment via 17track.net

European and international orders takes anywhere from 5-26 days after shipment.

• I have received only part of my shipment, where are the other items?
We ship from both of our warehouses, so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us at contact@gamersgadget.com with your name and order number


• Can I cancel/change my address/order? 
Please email as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

 • What can Gamersgadget do if the package is lost?

Packages are rarely lost. However, if a parcel does not arrive please email us and we will figure out the best solution.  

• I have entered the tracking number, but I cannot see information about the parcel?
Surely, after sending it takes some time for information to appear. Information starts to appear as soon as the parcel is marked in post offices of the recipient country (usually it takes no more than 1 week from receiving the tracking number). If 1 week from the moment of receiving the tracking number have already passed, and you still cannot track the parcel  – please contact us We will take care of everything

 

• What to do if I did not receive my order?

The international parcels can go from 5 up to 30 days, depending on distance. Please notice that on public holidays there could be delays connected with the workload of post offices. If your order is on the way more than 30 days, please contact us and we will certainly help you

 Payment: 

 What ways of payment do you offer?

We accept PayPal and all major credit cards, Visa, MasterCard, American Express, Discover and others.

 • Can I pay by a cash on delivery?

No, we make delivery only after prepayment

Have a question? e-mail us at contact@gamersgadget.com